Managed Services

What Are Managed Services?

As a managed service provider, we streamline operations and enhance productivity by offloading responsibilities and leveraging our expertise. This empowers businesses to compete more effectively in their markets, offering an additional level of expertise and support that positions organizations for success.

We provide a full range of managed services, including web hosting and support, application support and maintenance, infrastructure monitoring and support, marketing services, and technology solutions such as custom-built portals, mobile apps, modules, and websites – so you can enjoy a one-stop development and support experience.

Benefits of Managed Services

Our approach to managed services is simple: we act as an extension of your team, offering the expert knowledge you need without the high costs of expanding your in-house staff.

Our team’s depth of expertise will truly take your business to the next level. Unlike general service providers, we boast specialists in areas such as AWS, Azure, WordPress, mobile apps, custom application solutions, and marketing. This means we don’t offer generic, one-size-fits-all solutions.

From small, boutique firms to global asset management companies, we understand that each of our clients’ businesses at any size has unique needs that require tailored strategies. And our personalized approach ensures that we’re not just another automated support desk — we’re real people offering real solutions designed to meet the specific challenges of your business.

Dedicated Support Team

When you need a team, we’re at the ready. Our expertise, paired with our deep knowledge of the financial and agricultural industries, means that we deliver solutions designed for maximum impact. We’re a full-service partner for all your needs.

With a Managed Services partnership, you can expect:

Dedicated team across all practices
On-demand support and service
Ongoing support availability
Support response time Service Level Agreement
Online ticketing system for support tickets and requests
Direct access to reps through phone and email support
Hourly development services available

Managed Service Retainer

With a retainer agreement, you benefit from a dedicated monthly allotment of hours for infrastructure and application optimization, consulting, and small work requests. This structured approach ensures your needs are met with priority support, giving you predictability and peace of mind.

Time and Material Agreement

Not looking to commit to a long-term agreement? Our Time and Material Agreement can be applied for any of the above services — application support, infrastructure maintenance, application break/fixes, and small work items — providing flexibility to address issues as they arise and pay per request at our standard hourly rate.

Infrastructure Maintenance 12-Month Agreement

Our proactive infrastructure monitoring ensures performance is occurring as expected and allows us to identify any potential attacks to the environment or necessary updates. As part of our regular maintenance, we perform off-site nightly backups as well as both general updates and security updates on WordPress servers, as well as Amazon Web Services (AWS) and Microsoft Azure cloud hosting servers.

Application Break/Fix 12-Month Agreement

When your application or website needs break/fix support, we’ve got you covered. Our 12-month agreement ensures expert handling of all break/fix activities with defined Service Level Agreements (SLAs) to guarantee timely resolutions. Support levels vary based on your needs, ensuring the right response times and expertise for your business.

Managed Services FAQs

Can you provide 24/5 or 24/7 support?

Yes, we can! Set up a call with us today to discover whether this might be the right option for you.

How does Gate 39 handle data security and privacy?

We take security and privacy seriously to protect the interests of our clients. We use strict security measures and privacy protocols, including compliance with industry standards and regular monitoring, to protect sensitive information and ensure client data remains secure and confidential.

What is your typical response time for support requests?

Once we receive your support ticket, our team will review, triage, and personally respond within 15 minutes to confirm receipt. This quick acknowledgment ensures you know that your issue is in our hands and is being addressed.

What types of customer support do you offer (e.g., phone, email, chat)?

Gate 39 provides accessible customer service and support for both technology and marketing clients by phone, through dedicated support emails, or via support tickets submitted through our Customer Support portal, which offers a library of additional support FAQs and resources

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