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Engine 39 Blog

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Understanding Service Level Agreements (SLAs): What Businesses Should Really Expect from IT Support

When you pay for IT support, what are you actually getting? A service level agreement puts all expectations in writing, from response times and...

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The Transition from Trader to Effective Presenter and Successful Manager

You became a fund manager. Your trading was good enough to systematize it, put analytics around it, scale it and offer it to potential investors. You...

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